Services for Consulting Partners

After years of managing service delivery operations that enable consulting success, I've learned that exceptional service delivery isn't accidental—it's engineered. I specialize in building the operational infrastructure, supportive team structures, and delivery methodologies that allow consulting firms to scale efficiently while maintaining the quality and culture that sets them apart.

Service Delivery Excellence

  • Delivery Methodology Development and/or Refinement

  • Template and Documentation Creation

  • Quality Assurance Infrastructure

  • Client Success Operations

  • Team Enablement

Resource Planning and Optimization

  • Capacity Planning Models

  • Utilization Management

  • Staffing Strategy

  • Resource Allocation Tools

Operational Infrastructure

  • Process Documentation

  • Tech Needs Assessment

  • Tech Implementation Management

  • Metrics & KPI Reporting

Team Development & Scaling

  • Team Structure Analysis

  • Performance Management & Retention Strategy

  • Job Ladders and Career Growth Plans

  • Onboarding Process Improvement